You will have access to our web based reporting to view the current status of your tickets and the health of your environment at the click of a mouse button. These are live reports, so always relevant and never out of date. You will also have access to an experienced IT Manager for regular quarterly business reviews, or whenever you feel you need to call upon our vast experience.
Can you update me on that issue?
You’ll be able to look at the status of your tickets in real time, all the time, and you’ll have direct access to our team of technicians who know your environment in detail.
Proactive, not Reactive
Our systems are tried and tested throughout the industry.
All that we monitor and manage flows through our tools and is reported in real time, we're not spending time creating periodic reports that are out of date moments after they are distributed.
We're busy keeping your business secure and operational instead, we figure you'd prefer it that way!
In addition to our real-time reporting, we utilize our industry experience to conduct Quarterly Business Reviews, and we're there when you need us to discuss your business needs.